GROUND DELIVERY
◦ FREE for orders over $75
◦ $9.95 for orders under $74.99
◦ All ground orders ship 24 - 48 hours from time of order (Excluding orders placed on weekends and public holidays)
2-DAY DELIVERY
◦ Shipping Cost: $29.95
◦ Place your order by 12pm PST for same day dispatch. Orders placed after 12pm PST will dispatch the following day. (Excluding orders placed on weekends and public holidays)
OVERNIGHT DELIVERY
◦ Shipping Cost: $39.95
◦ Place your order by 12pm PST for same day dispatch. Orders placed after 12pm PST will dispatch the following day. (Excluding orders placed on weekends and public holidays)
For Colorado residents: Starting July 1, 2022 there will be a delivery fee of $0.27 automatically added to purchases. Retailers will have to collect the $0.27 fee every time they deliver taxable goods to a Colorado address. The $0.27 fee applies to retailers selling taxable tangible goods for delivery by motor vehicle to Colorado consumers.
Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. Expected delivery times apply solely to in-stock items. We currently offer Ground, 2-Day and Overnight shipping for domestic U.S. orders*.
Ground Delivery – Estimated delivery 5 - 7 business days. All ground orders ship 24 - 48 hours from time of order (Excluding orders placed on weekends and public holidays). Deliveries will be applicable to business days (excluding weekends and public holidays)
2-Day Delivery – Place your order by 12pm PST for same day dispatch. Orders placed after 12pm PST will dispatch the following day. (Excluding orders placed on weekends and public holidays). Deliveries will be applicable to business days (excluding weekends and public holidays). This method does not deliver to P.O Box addresses.
Overnight Delivery – Place your order by 12pm PST for same day dispatch. Orders placed after 12pm PST will dispatch the following day. (Excluding orders placed on weekends and public holidays). Deliveries will be applicable to business days (excluding weekends and public holidays). This method does not deliver to P.O Box addresses.
You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location, and your order may be shipped in separate packages.
*All orders are subject to verification. Note that there could be a delay in processing your order if we encounter any issues with the billing or delivery information provided.
For more information on the status of your order, and to track your order please click here.
We currently ship to the United States & Canada.
We do not offer flat rate shipping for international orders at this time.
To ensure a speedy an accurate return process for our customers we only accept returns with the shipping label provided by our customer service team. For your convenience, a link to a shipping label will be provided once your return is approved. A $9.95 return shipping fee will be deducted from your refund amount for the use of our label. All returns need to be initiated through support@fredericks.com.
We hope you love what you ordered! But in case you don't, we will accept returns of unwashed, unworn, and unused items purchased from www.fredericks.com within 30 days of the shipped date. Final sale items are not returnable.
Once an order has been placed, it cannot be canceled or changed. If you are not satisfied or there is something wrong with your order, please contact us within 7 days of delivery by emailing support@fredericks.com. Refunds will be provided for items eligible for return in the manner in which the original purchase was made. Please note merchandise returned with signs of wear, missing tags, etc. will result in the customer forfeiting their refund and the products will not be returned to the shipper. The refund amount will not exceed the purchase price and discounts will not apply to future purchases. Shipping and handling are nonrefundable. For your convenience, a link to a shipping label will be provided once your return is approved. A $9.95 return shipping fee will be deducted from your refund amount for the use of our label. All returns need to be initiated through support@fredericks.com.
We ask for your patience as processing your return may take up to 14 days following receipt to our warehouse. You will be notified via email once your return has been completed.
Refunds can take up to 24 hours to 14 business days to reach back to your financial institution.
Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Frederick's of Hollywood. The customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.
At this time we are only able to process returns as refunds, we do not currently offer an exchange service. Once your return has been processed you may place a new order for the style, color and size of your choice.
Due to the ongoing global health crisis, all carriers are experiencing delays across their delivery networks due to increased demand. This applies to order returns, and the speed at which your return is delivered back to us.
Klarna helps you elevate your shopping game. When you choose Klarna at checkout, you’ll get the option to shop now and pay later for your purchase. It's shopping the way it should be. Effortless, safe and fun.
Split your purchase into 4 payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. CA resident loans made or arranged pursuant to a California Financing Law license.
- Add item(s) to your cart and head to the checkout.
- Select Klarna at the checkout to pay as you like for your purchase.
- Manage your orders and payments in the Klarna app.
See all of your purchases in one place, pay any open balances and much more in the Klarna app. You can also log into your Klarna account at https://app.klarna.com/login. If you need any help, our Customer Service is there for you.
Klarna uses the latest safeguards and security to protect your information and prevent unauthorized purchases.
Don’t see your question here? Check out Klarna’s fullFAQpage. You can reach Klarna anytime athttps://www.klarna.com/us/customer-service/or by downloading theKlarna app.
If you need to return part or all of your order, Klarna will issue you with a new statement. Simply follow the retailer's return instructions and make sure to take note of the tracking number. Log into your Klarna account, select “report a return”, and we’ll pause your statement. As soon as the retailer has processed your return, we will send an adjusted invoice.
You do not need to pay for goods that are received damaged, broken, or defective. Follow the retailer’s dispute instructions and “report a problem” in your Klarna account to pause your statement until the issue is resolved. As soon as the retailer has registered your return, the refund will be processed within 5-7 business days.
You do not need to pay the statement until you have received your order. Contact the retailer for a delivery update, log into your Klarna account, and “report a problem” to pause your statement until you’ve received your order.
If your statement does not match your order details, please contact the retailer directly to correct your statement. Log into your Klarna account and “report a problem” to pause your statement until the details have been corrected.