Return Policy

30 days from delivery

Unworn items bought on this site can be returned within 30 days of receiving your order. Start below — you'll get a prepaid label and a packing slip right away.

Start Your Return(opens in a new window) You'll need your order number and the ZIP code it shipped to. Already started one? Use the Return Status link in your return confirmation email to reprint your label, track it, or cancel and start over.

Before You Send It Back

Lingerie and swim returns are inspected closely, and anything that fails inspection can't be sent back to you — so it's worth thirty seconds now to be sure.

We Can Accept

  • Unworn, unwashed, and unaltered
  • All original tags still attached
  • In its original condition and packaging
  • Within 30 days of receiving your order
  • Purchased on this site

We Can't Accept

  • Anything marked final sale
  • Items showing signs of wear or direct skin contact
  • Items with tags removed or altered
  • Bought from a department store, reseller, or another retailer

Try it on over your own underwear. Fit matters, and we want you to get it right — but for hygiene reasons we can't accept anything that shows signs of wear or direct skin contact. A piece that arrives in that condition can't be refunded and can't be returned to you; it's disposed of at our facility. If you're between sizes and unsure, it's safer to ask us first than to send something back that won't pass.

Choose How You Want to Be Refunded

Pick one when you start your return. A gift card is free; refunds to your original payment method carry a $9.95 return shipping fee.

Gift Card

Free

The full amount back with nothing deducted, emailed to you as a Frederick's gift card once your return is processed.

Original Payment

$9.95

Goes back to the card or method you paid with, minus the $9.95 return shipping fee — issued once your return reaches us and passes inspection.

Instant Refund

$9.95

Reshop pays you as soon as your return is registered — before you've shipped anything. Same $9.95 fee, same destination; you just get your money sooner.

Ship within 7 days

Two deadlines, and they're easy to mix up. You have 30 days from receiving your order to start a return. But if you choose the Instant Refund, you also have 7 days to drop your package off with the carrier — that's the earlier date in your return confirmation. Reshop emails you before it runs out, and you can extend it once. Miss it anyway and the refund is reversed. A gift card or standard refund runs on the 30-day window only.

We don't offer exchanges. To get a different size or color, return what you have and place a new order — that way the size you want is held for you as soon as you order it, rather than waiting on your return to arrive.

Original shipping charges are not refunded on any option.

What Happens After You Ship

Typical timing for returns from this site. We'll email you at each step, so you never have to guess where things stand.

  1. Right away You start your return Choose your refund option and print your prepaid label and packing slip. Put the packing slip in the box — returns that arrive without one take noticeably longer to match to your order.
  2. Within 30 days You drop it off Use the carrier printed on your label — a different one can't be tracked against your return. If your label has stopped working, start a new return from your Return Status page for a fresh one. No need to contact us.
  3. On arrival We receive and inspect it You'll get a "we've received your return" email. Everything before that email is carrier transit, not us processing. Inspection is where the conditions above are checked, so this is the step a worn or tagless item is stopped at.
  4. About a week after you ship Your refund is issued Counting from the day your package starts moving with the carrier, most refunds are issued within about a week — transit and inspection included. Some run to two weeks, and holiday and peak periods run longer. If you took the Instant Refund, you already have your money and this step just settles it.
  5. Then 3–5 business days It reaches your account Card refunds take a few more business days to post — that part is your bank's timing, not ours. Gift cards arrive by email the same day they're issued, and Klarna refunds go back to Klarna to update your payment plan.

End to end, most returns take a little under two weeks from the day you start one to the day the refund is issued. Carrier delays and a missing packing slip are what stretch it.

Bought It Somewhere Else?

This portal only handles orders placed on this site. If you bought your piece from a department store, a reseller, or any other retailer, return it to wherever you bought it under their policy — we aren't able to process returns for items we didn't sell you directly.

Common Questions

Can I exchange something instead of returning it?

We don't offer exchanges. To get a different size or color, return what you have and place a new order for the one you want. That's usually faster anyway — the size you want is yours as soon as you order it, rather than waiting on your return to arrive.

If you'd rather not be out of pocket in the meantime, take your refund as a gift card: it's free, there's no $9.95 fee, and it's emailed to you as soon as your return is processed.

What counts as "signs of wear"?

Makeup or deodorant marks, body oils or fragrance, hair, pet hair, pulls or snags, stretched elastic, a removed or reattached tag, and any laundering. Trying something on over your own underwear, briefly, in front of a mirror is exactly what the 30 days are for — that won't fail inspection.

If you're not sure whether a piece will pass, ask us before you ship it. An item that fails inspection can't be refunded and can't be sent back to you.

Who is Reshop?

Reshop is the partner that funds instant refunds. When you choose Instant Refund, a Reshop window opens inside your return — you don't leave the page or start anything separate. You'll set up a quick Reshop account, and once your return is registered the money comes from them instead of waiting on us. If you have a question about a Reshop payment, their team can answer it fastest: see how Reshop works(opens in a new window), their Help Center(opens in a new window), or contact their support team(opens in a new window). Anything about the return itself — the item, the label, the window — is us.

Why does my return show two different dates?

Because two clocks are running. The 30-day window is your deadline to start a return, counted from when you received your order. The earlier date is the Instant Refund shipping deadline — if you took your money up front, you have 7 days to hand the package to the carrier. That earlier date only applies if you chose Instant Refund; on a gift card or a standard refund, the 30-day window is the only date that matters.

What happens if I take the Instant Refund and don't ship in time?

You'll get a warning first. Reshop emails you directly as the deadline approaches, and you can extend it once yourself from their message if you need more time. If the deadline passes with no extension and no shipment, the refund reverses and the amount goes back onto your original payment method.

If you already know you can't ship within 7 days and you've used your extension, choose a gift card or a standard refund instead — you'll wait longer for the money, but there's no deadline beyond the 30-day window and nothing to reverse.

I paid with Klarna. Where does my refund go?

Back to Klarna, automatically, as soon as we process your return — you don't need to do anything. Klarna then updates your payment plan, and any installments still to come are adjusted or cancelled. If your plan hasn't updated a few days after we've emailed you that the refund was issued, Klarna's team(opens in a new window) can see the schedule and we can't.

My return label stopped working before I could ship it.

The label doesn't expire on its own — your return request does, and the label stops working with it. You can fix this yourself: open your Return Status page (the link is in your return confirmation email), cancel the expired return, and start a new one. A fresh label is issued right away, and nothing is lost. If your original 30-day window has also closed by then, contact us and we'll take a look.

I never got my label, or it won't load.

First check your spam folder, then the Return Status page from your confirmation email — the label and QR code both live there and can be reprinted any time. If that page won't load or shows an error, let us know with your order number and we'll send a label to you directly.

You emailed to say you received my return. Where's my refund?

That email confirms your package arrived and has entered inspection — the refund hasn't been issued yet. Once it is, card refunds take another three to five business days to appear on your statement, and gift cards arrive by email the same day. If it's been more than two weeks since that email, contact us.

Will I be charged to return something?

A gift card refund is free — nothing is deducted. Refunds to your original payment method carry a $9.95 return shipping fee, and that applies to the Instant Refund too, since it goes back to the same place. Original shipping charges aren't refunded on any option.

You don't have to work it out yourself: the returns portal shows your total estimated refund with the fee already taken off, before you confirm anything.

Can I just ship it back without starting a return?

Please don't. A package that turns up with no return on file has nothing to match it to, so it sits until someone can track down your order by hand — that's the single slowest way to get your money back, and in some cases we may not be able to accept it at all. Starting the return in the portal takes about a minute and gets you a prepaid label and the packing slip.

I lost my packing slip.

You can reprint it from the returns portal using your order number. Sending a return without one still works, but it takes longer to match your package to your order, which delays the refund.

My item arrived damaged, defective, or it's the wrong product.

Don't start a standard return — contact us instead and we'll make it right. You won't pay a return shipping fee for our mistake.

My 30 days just ran out. Is that it?

Get in touch. The 30-day window is our standard policy, but we'd rather hear from you than have you stuck with something you can't wear.

Still Stuck?

Contact our team with your order number and we'll pick it up from there.