Returns & Exchanges
Holiday Returns: we are pleased to offer extended returns during your holiday shopping. All items (excluding final sale) purchased between 11/15 and 12/31 will be eligible for returns via our customer portal through 1/31.
Frederick’s of Hollywood accepts returns of unworn merchandise with tags attached within 30 days of placing your order.
Returned products cannot be used, altered, or washed. We understand getting the right fit is important and we recommend you wear your own underwear when trying on products. Merchandise that shows signs of wear or direct contact with skin will not be accepted for return. Goods marked “Final Sale” cannot be returned. Any merchandise returned that does not meet our requirements will not be refunded, returned to the sender and will be disposed of on site.
Original shipping fees are not refundable. Customer is responsible for return shipping costs. Note that if you use our shipping label the costs of that shipment will be deducted from the amount of your return. Returns may take up to 5-7 days for processing once the package has been delivered.
Please note that items sent back without a return authorization from email@example.com will take longer to refund and may not be eligible for return.
In the event you were shipped the wrong item or a defective product, please contact us immediately at firstname.lastname@example.org or (888) 364-7126.
Orders paid with Klarna: Once your refund has been processed, it will automatically be routed to Klarna, and updated in your payment plan. For additional information, please reach out to Klarna support.
If your return meets the requirements above, please proceed: