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Shipping and Delivery

COVID-19 Update

Due to the ongoing global health crisis all carriers are experiencing delays across their delivery networks due to increased demand. This includes updates to order tacking and delivery times.

For exisiting orders we do ask that you take this into consideration before contacting our support team, and to allow an additional 2 - 3 days after your quoted delivery time frame before contacting us.

We continue to provide contactless delivery through our delivery partners, to ensure you are keeping safe while staying at home.

Frequently Asked Questions

  • HOW DO I CALCULATE THE SHIPPING & HANDLING CHARGE FOR MY ORDER? 

    GROUND DELIVERY

    • FREE for orders over $75
    • $6.95 for orders under $74.99
    • All ground orders ship 24 - 48 hours from time of order (Excluding orders placed on weekends and public holidays)

    2-DAY DELIVERY

    • $19.95 for orders under $74.99
    • $14.95 for orders over $75
    • Place your order by 12pm PST for same day dispatch. Orders placed after 12pm PST will dispatch the following day (Excluding orders placed on weekends and public holidays)

    OVERNIGHT DELIVERY

    • $29.95 for orders under $74.99
    • $24.95 for orders over $75
    • Place your order by 12pm PST for same day dispatch. Orders placed after 12pm PST will dispatch the following day (Excluding orders placed on weekends and public holidays)

    CANADA DELIVERY

    • As at the 31st of December 2020 Frederick's of Hollywood is no longer able to ship to Canada. For all orders placed up until 12/31/2020 returns will be accepted up to 90 days from delivery as per our returns policy.
  • HOW ARE PRODUCTS SHIPPED?

    Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. Expected delivery times apply solely to in-stock items. We currently offer Ground, 2-Day and Overnight shipping for domestic U.S. orders*.

    Ground Delivery – Estimated delivery 5 - 7 business days. All ground orders ship 24 - 48 hours from time of order (Excluding orders placed on weekends and public holidays). Deliveries will be applicable to business days (excluding weekends and public holidays)

    2-Day Delivery – Place your order by 12pm PST for same day dispatch. Orders placed after 12pm PST will dispatch the following day. (Excluding orders placed on weekends and public holidays). Deliveries will be applicable to business days (excluding weekends and public holidays). This method does not deliver to P.O Box addresses.

    Overnight Delivery – Place your order by 12pm PST for same day dispatch. Orders placed after 12pm PST will dispatch the following day. (Excluding orders placed on weekends and public holidays). Deliveries will be applicable to business days (excluding weekends and public holidays). This method does not deliver to P.O Box addresses.

    You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location, and your order may be shipped in separate packages.

    *All orders are subject to verification. Note that there could be a delay in processing your order if we encounter any issues with the billing or delivery information provided.

    For more information on the status of your order, and to track your order please click here.

  • DUTIES & TAXES

    Duties, customs tariffs and VAT are set by the local government and are determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary and will be determined by the delivery country’s customs authority.

    Frederick's of Hollywood is not liable for any applicable duties. Duties are the responsibility of the recipient, and are due upon delivery.

  • ARE THERE ANY DELIVERY RESTRICTIONS?

    We do not currently ship internationally.

  • CANADA SHIPPING

    As at the 31st of December 2020 Frederick's of Hollywood is no longer able to ship to Canada. For all orders placed up until 12/31/2020 returns will be accepted up to 90 days from delivery as per our returns policy.

    Any applicable duties and taxes are determined by the Canadian Customs Authority are not included in your order total. Frederick's of Hollywood is not liable for any applicable duties. Duties are the responsibility of the recipient, and are due upon delivery.