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Shipping and Delivery

COVID-19 Update

Due to the ongoing global health crisis all carriers are experiencing delays across their delivery networks due to increased demand. This includes updates to order tacking and delivery times.

For exisiting orders we do ask that you take this into consideration before contacting our support team, and to allow an additional 2 - 3 days after your quoted delivery time frame before contacting us.

We continue to provide contactless delivery through our delivery partners, to ensure you are keeping safe while staying at home.

Frequently Asked Questions

  • HOW DO I CALCULATE THE SHIPPING & HANDLING CHARGE FOR MY ORDER? 

    GROUND DELIVERY

    • FREE for orders over $75
    • $8.95 for orders under $74.95
    • Place your order by 2pm PST for same day dispatch. Orders placed after 2pm PST will dispatch the following day

    2-DAY DELIVERY

    • $19.95 for orders under $74.99
    • $14.95 for orders over $75
    • Place your order by 12pm PST for same day dispatch. Orders placed after 12pm PST will dispatch the following day

    OVERNIGHT DELIVERY

    • $29.95 for orders under $74.99
    • $24.95 for orders over $75
    • Place your order by 12pm PST for same day dispatch. Orders placed after 12pm PST will dispatch the following day

    CANADA DELIVERY

    • $49.00
    • 2 - 3 business days delivery
    • Place your order by 12pm PST for same day dispatch. Orders placed after 12pm PST will dispatch the following day
    • Duties and taxes not included
  • HOW ARE PRODUCTS SHIPPED?

    Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. Expected delivery times apply solely to in-stock items. We currently offer Ground, 2-Day and Overnight shipping for domestic U.S. orders*, and International Express for Canada orders.

    Ground Delivery – Place your order by 2 P.M PST Monday through Friday and look forward to receiving your in-stock items within 4 - 6 business days. Orders placed after 2 P.M PST will incur 1 additional business day delivery time frame.

    2-Day Delivery – Place your order by 12 P.M. PST Monday through Friday and select 2-Day shipping for your in-stock items to ship on the same day. Deliveries will be applicable to business days (excluding weekends and holidays). This method does not deliver to PO Box addresses.

    Overnight Delivery – Place your order by 12 P.M. PST Monday through Thursday and select Overnight shipping for your in-stock items to ship on the same day. Deliveries will be applicable to business days (excluding weekends and holidays). This method does not deliver to PO Box addresses.

    You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location, and your order may be shipped in separate packages.

    *All orders are subject to verification. Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

    For more information on the status of your order, and to track your order please click here.

  • CANADA SHIPPING

    To place a Canadian order, please add items to your shopping bag and then click on the Checkout button. On the cart page, we will calculate and display your total, including shipping costs.

    Any applicable duties and taxes are determined by the Canadian Customs Authority are not included in your order total. Frederick's of Hollywood is not liable for any applicable duties. Duties are the responsibility of the recipient, and are due upon delivery.

  • DUTIES & TAXES

    Duties, customs tariffs and VAT are set by the local government and are determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the local government. The amount of applicable duty, tariffs and taxes will vary and will be determined by the delivery country’s customs authority.

    Frederick's of Hollywood is not liable for any applicable duties. Duties are the responsibility of the recipient, and are due upon delivery.

  • ARE THERE ANY DELIVERY RESTRICTIONS?

    We do not currently ship internationally.