To return an item/s from an order please follow the below instructions. Please note all orders are shipped with a pre-paid return label. If you no longer have your pre-paid return label please see 'I don't have a return label'.
If you created an account at the time of checkout, or have an exisiting account, then to create a return please login to your account here.
Once logged in please follow the below instructions.
If you did not create an account then please see 'I don't have an account'.
I have an account:
1. On the MY ORDERS page you will see all of your orders. Click on the order you would like to create a return for, and then click RETURN
2. Complete all of the information on the order return page. If you are returning more than 1 item from an order click on the Add another item to return + button to add another item to the return
3. Once complete click on SUBMIT. You will receive a conformation email confirming your return request has been received
4. Prepare: Please make sure the items you have created a return for are included in their original packaging and with all their tags intact
5. Affix your pre-paid return label to the outside of your package and seal
6. Take a photo of the return label, and note down the number underneath the large barcode. This is your proof of return and can be used to track your return shipment status with USPS
7. Ship it: Drop off your return to your nearest UPS or USPS drop off center. Transit will typically take 7 - 15 business days to deliver to our warehouse depending on your location
8. Once your return is received and your refund or store credit will be processed, and you will receive an email from us confirming the completion of your return
I don't have an account:
If you do not have an account then please follow the below steps to create a guest return.
1. Click here to be directed to our guest returns page
2. Please enter all the required information and click CONTINUE and you will be directed to your ORDER page
3. On your ORDER page you will see your order. Click RETURN to begin the return process
4. Complete all of the information on the order return page. If you are returning more than 1 item from an order click on the Add another item to return + button to add another item to the return
5. Once complete click on SUBMIT. You will receive a conformation email confirming your return request has been received
6. Please then follow steps 4 through 8 above
I don't have a return label:
If you no longer have the pre-paid return label that came with your order then please contact our customer service team here. Please select 'Questions about your return' as the topic from the dropdown.
1. In the email please state your order number, and the items you wish to return
2. We will then respond to you and provide you with a pre-paid return label
3. Follow then steps above for I have an account or I don't have an account depending on how you checked out at the time of your order
Can I return my order and pay for my own shipping?
Of course you can. If you wish to pay for your own shipping and choose not to use our provided pre-paid return label we ask that you email us with your shipping tracking number, order number. Please then follow the above steps for I have an account or I don't have an account and include a note inside your return with your order number, or a printed copy of your order confirmation email. If we receive your order number back to our warehouse without the order number this will significantly slow down the speed at which your return is processed.
If you are organizing your own shipping then please ship your return to:
Frederick’s of Hollywood Returns
℅ One World Direct
1135 Auto Center Drive
Ontario, CA 91761
Important things to note:
*All sales on Clearance items are final, and returns will not be accepted on any Clearance items
*If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value
*Original shipping fees are non-refundable