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Returns

COVID-19 Update

Due to the ongoing global health crisis, all carriers are experiencing delays across their delivery networks due to increased demand. This applies to order returns, and the speed at which your return is delivered back to us.

If your order return is showing as delivered, but you have not received your refund after 10 business days, please contact our customer support team.

We have updated our website!

If you placed an order on or before 11/5/2020 and your order number is 14200000 or lower, please follow the below instructions to return item/s from an order .

Return Information

  • For orders placed before 11/5/2020 - Orders numbered 14200000 or lower

    If you have the pre-paid return label that came with your order please follow the below instructions to make a return. If you do not have a pre-paid label then please see 'I don't have a return label'.

    I have a pre-paid return label:

    1. Prepare: Please make sure the items you wish to return are included in their original packaging and with all their tags intact

    2. Affix your pre-paid return label to the outside of your package and seal

    3. Take a photo of the return label, and note down the number underneath the large barcode. This is your proof of return and can be used to track your return shipment status with USPS

    4. Ship it: Drop off your return to your nearest UPS or USPS drop off center. Transit will typically take 7 - 15 business days to deliver to our warehouse depending on your location

    5. Once your return is received your refund or store credit will be processed, and you will receive an email from us confirming the completion of your return

    I don't have a return label:

    If you do not have a pre-paid return label then please contact our customer service team here. Please select 'Questions about your return' as the topic from the dropdown.

    1. In the email please state your order number, and the items you wish to return

    2. We will then respond to you and provide you with a pre-paid return label

    3. Please then follow steps 1 through 4 above

    Can I return my order and pay for my own shipping?

    Of course you can. If you wish to pay for your own shipping and choose not to use our provided pre-paid return label we ask that you email us with your shipping tracking number, order number, and a list of the item/s you are returning. Please include a note inside your return with your order number, or a printed copy of your order confirmation email. If we receive your order number back to our warehouse without the order number this will significantly slow down the speed at which your return is processed.

    If you are organizing your own shipping then please ship your return to:

    Frederick’s of Hollywood Returns
    ℅ One World Direct
    1135 Auto Center Drive
    Ontario, CA 91761

    Important things to note:

    *All sales on Clearance items are final, and returns will not be accepted on any Clearance items

    *If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value

    *Original shipping fees are non-refundable

  • For orders placed after 11/5/2020 - Orders numbered 15000000 or greater

    To return an item/s from an order please follow the below instructions. Please note all orders are shipped with a pre-paid return label. If you no longer have your pre-paid return label please see 'I don't have a return label'.

    If you created an account at the time of checkout, or have an exisiting account, then to create a return please login to your account here.

    Once logged in please follow the below instructions.

    If you did not create an account then please see 'I don't have an account'.

    I have an account:

    1. On the MY ORDERS page you will see all of your orders. Click on the order you would like to create a return for, and then click RETURN

    2. Complete all of the information on the order return page. If you are returning more than 1 item from an order click on the Add another item to return + button to add another item to the return

    3. Once complete click on SUBMIT. You will receive a conformation email confirming your return request has been received

    4. Prepare: Please make sure the items you have created a return for are included in their original packaging and with all their tags intact

    5. Affix your pre-paid return label to the outside of your package and seal

    6. Take a photo of the return label, and note down the number underneath the large barcode. This is your proof of return and can be used to track your return shipment status with USPS

    7. Ship it: Drop off your return to your nearest UPS or USPS drop off center. Transit will typically take 7 - 15 business days to deliver to our warehouse depending on your location

    8. Once your return is received and your refund or store credit will be processed, and you will receive an email from us confirming the completion of your return

    I don't have an account:

    If you do not have an account then please follow the below steps to create a guest return.

    1. Click here to be directed to our guest returns page

    2. Please enter all the required information and click CONTINUE and you will be directed to your ORDER page

    3. On your ORDER page you will see your order. Click RETURN to begin the return process

    4. Complete all of the information on the order return page. If you are returning more than 1 item from an order click on the Add another item to return + button to add another item to the return

    5. Once complete click on SUBMIT. You will receive a conformation email confirming your return request has been received

    6. Please then follow steps 4 through 8 above

    I don't have a return label:

    If you no longer have the pre-paid return label that came with your order then please contact our customer service team here. Please select 'Questions about your return' as the topic from the dropdown.

    1. In the email please state your order number, and the items you wish to return

    2. We will then respond to you and provide you with a pre-paid return label

    3. Follow then steps above for I have an account or I don't have an account depending on how you checked out at the time of your order

    Can I return my order and pay for my own shipping?

    Of course you can. If you wish to pay for your own shipping and choose not to use our provided pre-paid return label we ask that you email us with your shipping tracking number, order number. Please then follow the above steps for I have an account or I don't have an account and include a note inside your return with your order number, or a printed copy of your order confirmation email. If we receive your order number back to our warehouse without the order number this will significantly slow down the speed at which your return is processed.

    If you are organizing your own shipping then please ship your return to:

    Frederick’s of Hollywood Returns
    ℅ One World Direct
    1135 Auto Center Drive
    Ontario, CA 91761

    Important things to note:

    *All sales on Clearance items are final, and returns will not be accepted on any Clearance items

    *If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value

    *Original shipping fees are non-refundable

  • Canada Orders

    Please note that for all Canadian orders you will be responsible for any return shipping charges and customs requirements.

    Please send all items in new and unworn condition with all original tags attached, accessories included, and original packaging to the following address.

    Frederick’s of Hollywood Returns
    ℅ One World Direct
    1135 Auto Center Drive
    Ontario, CA 91761

  • What Is Your Return Policy?

    Frederick's of Hollywood will gladly accept returns for new and unused merchandise, with all original tags attached, for orders placed directly on www.fredericks.com. Frederick’s of Hollywood will accept returns that are received back to our warehouse within 90 days from delivery date for a refund or store credit.

    Returns received between 0 and 60 days from delivery date will automatically receive a refund. If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value. Original shipping fees are non-refundable.

    Returns received after 60 days from delivery date will automatically receive store credit. If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value. Original shipping fees are non-refundable. If you have received a store credit, but would like a refund, please contact support@fredericks.com quoting your order number, and stating that you would like to receive a refund.

    Returns received after 90 days from delivery date will not be accepted, with the exception of returns that are in transit within the 90 day return period.

    Please note, all sales on clearance items are final. If an item in your order is a clearance item, the product name will be marked with the words ‘Final Clearance’ or 'Clearance'. Returns will not be accepted on any items marked clearance.

    In the event of a return of items purchased in connection with a multiple-buy discount (for example, “buy one get one free”) in order to receive a refund for the purchased item, the purchased item plus the free item must be returned. If you choose to keep the free item, the value of the free item will be deducted from your refund. Refunds will not be issued for items purchased for $0.00.

  • How Will My Return Be Processed?

    We ask for your patience as processing your return may take up to 14 days following receipt to our warehouse. You will be notified via email once your return has been completed.

    Refunds can take up to 24 hours to 14 business days to reach back to your financial institution. Store credit can be seen by logging directly onto your account.

  • What Happens If My Shipment Is Refused Or Cannot Be Delivered?

    Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Frederick's of Hollywood. The customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.

  • Can I Exchange My Purchase For A Different Size Or Product?

    At this time we are able to process returns as refunds and/or store credits only, and we cannot process exchanges.

    You may return your order for a refund or store credit based on our return policy as outlined in the above section 'What is your Return Policy'.

    Once your return has been processed you may place a new order for the style, color and size of your choice. If you received store credit for your return, your store credit amount will show in your customer profile attached to the email address you used to place your original order