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Returns

How do I Return An Item?

U.S. Orders

To return an item please follow the instructions below.

Frederick's of Hollywood will gladly accept returns for new, unused merchandise with all original tags attached purchased on www.fredericks.com that are received back to our warehouse within 30 days from delivery date for a refund, and 60 days from delivery date for Frederick's of Hollywood account credit. Unfortunately, returns received after 60 days from delivery date cannot be accepted.

*No returns are allowed on Clearance items.

Canada Orders

Please note that you will be responsible for any return shipping charges and customs requirements.

Please send all items in new and unworn condition with all original tags attached, accessories included, and original packaging to the following address.

Frederick’s of Hollywood Returns
℅ One World Direct
3325 C-st Manitou Court
Mira Loma, CA 91752

What is your Return Policy?

Please note that you will be responsible for any return shipping charges and customs requirements.

Frederick's of Hollywood will gladly accept returns for new, unused merchandise with all original tags attached purchased on www.fredericks.com that are received back to our warehouse within 30 days from delivery date for a refund, and 60 days from delivery date for Frederick's of Hollywood account credit. Unfortunately, returns received after 60 days from delivery date cannot be accepted.

*No returns are allowed on Clearance items.

For Canadian orders, please send all items in new and unworn condition with all original tags attached, accessories included, and original packaging to the following address.

Frederick’s of Hollywood Returns
℅ One World Direct
3325 C-st Manitou Court
Mira Loma, CA 91752

In the event of a return of items purchased in connection with a multiple-buy discount (for example, “buy one get one free”) in order to receive a refund for the purchased item, the purchased item plus the free item must be returned. The value of the free item may be deducted from the refund unless the free item is also returned. Refunds will not be issued for items purchased for $0.00.

How will my Return be Processed?

We ask for your patience as processing your return may take up to 14 days following receipt to our warehouse. You will be notified via email once your return has been completed.

What Happens if my Shipment is Refused or Cannot be Delivered?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Frederick's of Hollywood. The customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.

Can I Exchange my Purchase for a Different Size or Product?

Unfortunately, we do not process exchanges. You may return for a refund or credit and place a new order for the style, color and size of your choice.