Returns

How to make a return request

Frequently asked questions

  • I don't have a return label:

    If you no longer have the pre-paid return label that came with your order then nothing to worry, once you commence the above return request process you will be able to download a new return label at the beginning of the return request process. Look out for the 'PRINT RETURN LABEL' button to download a new return label.

  • Can I return my order and pay for my own shipping?

    Of course you can! If you wish to pay for your own shipping and choose not to use our provided pre-paid return label we ask that you email us with your shipping tracking number and order number. Please then follow the above steps to make a return. If we receive your order number back to our warehouse without the order number this will significantly slow down the speed at which your return is processed.

    If you are organizing your own shipping then please ship your return to:

    Frederick’s of Hollywood Returns
    ℅ One World Direct
    1135 Auto Center Drive
    Ontario, CA 91761

  • What Is Your Return Policy?

    Frederick's of Hollywood will gladly accept returns for new and unused merchandise for orders placed directly on www.fredericks.com. Frederick’s of Hollywood will accept returns that are received back to our warehouse within 90 days from delivery date for a refund or store credit. All returns must be received with original tags attached.

    Returns received between 0 and 60 days from delivery date will automatically receive a refund. If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value. Original shipping fees are non-refundable.

    Returns received after 60 days from delivery date will automatically receive store credit. If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value. Original shipping fees are non-refundable. If you have received a store credit, but would like a refund, please contact support@fredericks.com quoting your order number, and stating that you would like to receive a refund, provided your return is not over 60 days.

    Returns received after 90 days from delivery date will not be accepted, with the exception of returns that are in transit within the 90 day return period.

    Please note, all sales on clearance items are final. If an item in your order is a clearance item, the product name will be marked with the words ‘Final Clearance’ or 'Clearance'. Returns will not be accepted on any items marked clearance.

    In the event your return consists of items purchased with a multiple-buy discount (for example, “buy one get one free”) in order to receive a refund for the purchased item, the purchased item plus the free item must be returned. If you choose to keep the free item, the value of the free item will be deducted from your refund. Refunds will not be issued for items purchased for $0.00.

    If store credits or gift cards are used for any order, refunds will be issued to store credit or gift card first. Any remaining balance will be refunded to the payment method used to place the order.

    Important things to note:

    *All sales on Clearance items are final, and returns will not be accepted on any Clearance items

    *If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value

    *Original shipping fees are non-refundable

  • How Will My Return Be Processed?

    We ask for your patience as processing your return may take up to 14 days following receipt to our warehouse. You will be notified via email once your return has been completed.

    Refunds can take up to 24 hours to 14 business days to reach back to your financial institution. If your return is over 60 days and you have a customer account your refund will be in store credit*. If you do not have a customer account your refund will be provided via a Frederick's of Hollywood Gift Card.

    *Store credit can be reviewed by logging directly onto your account and can be redeemed at checkout providing you are logged into that same account at checkout.

  • What Happens If My Shipment Is Refused Or Cannot Be Delivered?

    Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Frederick's of Hollywood. The customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.

  • Can I Exchange My Purchase For A Different Size Or Product?

    At this time we are only able to process returns as refunds and/or store credits only, we do not currently offer an exchange service. Once your return has been processed you may place a new order for the style, color and size of your choice.

  • COVID-19 Update

    Due to the ongoing global health crisis, all carriers are experiencing delays across their delivery networks due to increased demand. This applies to order returns, and the speed at which your return is delivered back to us.