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Returns

How do I Return An Item?

U.S. Orders


COVID-19 Update. Due to the ongoing global health crisis, all carriers are experiencing delays across their delivery networks due to increased demand. This applies to order returns, and the speed at which your return is delivered back to us.

If your order return is showing as delivered, but you have not received your refund after 10 business days, please contact our customer support team.


To return an item please follow the below instructions.

1. Enter your order number and the email address used at the time of purchase to search for your order. A returns form with your original order details will generate and download, along with a pre-paid return label. Please print and follow the below instructions.

2. Once downloaded and printed, please complete the 'Product Information' section: Tick the items you will be returning and enter a reason code.

3. Prepare your return: Please make sure the items you wish to return are included, in their original packaging and with all their tags intact, and that your returns form is concealed inside.

4. Affix your pre-paid return label to the outside of your package and seal.

5. Ship it: Drop off your return to your nearest UPS or USPS drop off center. Transit will typically take 3 - 10 business days depending on your location

*All sales on Clearance items are final, and returns will not be accepted on any Clearance items.

*If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value. Original shipping fees are non-refundable.

If you wish to purchase your own return shipping instead of using our pre-paid return label, please ship your return to:

Frederick’s of Hollywood Returns
℅ One World Direct
3325 C-st Manitou Court
Mira Loma, CA 91752

Canada Orders

Please note that for all Canadian orders you will be responsible for any return shipping charges and customs requirements.

Please send all items in new and unworn condition with all original tags attached, accessories included, and original packaging to the following address.

Frederick’s of Hollywood Returns
℅ One World Direct
3325 C-st Manitou Court
Mira Loma, CA 91752

What is your Return Policy?

Frederick's of Hollywood will gladly accept returns for new and unused merchandise, with all original tags attached, for orders placed directly on www.fredericks.com. Frederick’s of Hollywood will accept returns that are received back to our warehouse within 90 days from delivery date for a refund or store credit.

Returns received between 0 and 60 days from delivery date will automatically receive a refund. If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value. Original shipping fees are non-refundable.

Returns received after 60 days from delivery date will automatically receive store credit. If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value. Original shipping fees are non-refundable. If you have received a store credit, but would like a refund, please contact support@fredericks.com quoting your order number, and stating that you would like to receive a refund.

Returns received after 90 days from delivery date will not be accepted, with the exception of returns that are in transit within the 90 day return period.

Please note, all sales on clearance items are final. If an item in your order is a clearance item, the product name will be marked with the words ‘Final Clearance’. Returns will not be accepted on any items marked clearance.

In the event of a return of items purchased in connection with a multiple-buy discount (for example, “buy one get one free”) in order to receive a refund for the purchased item, the purchased item plus the free item must be returned. If you choose to keep the free item, the value of the free item will be deducted from your refund. Refunds will not be issued for items purchased for $0.00.

How will my Return be Processed?

We ask for your patience as processing your return may take up to 14 days following receipt to our warehouse. You will be notified via email once your return has been completed.

Refunds can take up to 24 hours to 14 business days to reach back to your financial institution. Store credit can be seen by logging directly onto your account.

What Happens if my Shipment is Refused or Cannot be Delivered?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Frederick's of Hollywood. The customer will be credited for the product cost and tax, less shipping and handling. Customer will be required to place a new order and will be responsible for any associated shipping charges.

Can I Exchange my Purchase for a Different Size or Product?

At this time we are able to process returns as refunds and/or store credits only, and we cannot process exchanges.

You may return your order for a refund or store credit based on our return policy as outlined in the above section 'What is your Return Policy'.

Once your return has been processed you may place a new order for the style, color and size of your choice. If you received store credit for your return, your store credit amount will show in your customer profile attached to the email address you used to place your original order