Frederick's of Hollywood will gladly accept returns for new and unused merchandise for orders placed directly on www.fredericks.com. Frederick’s of Hollywood will accept returns that are received back to our warehouse within 90 days from delivery date for a refund or store credit. All returns must be received with original tags attached.
Returns received between 0 and 60 days from delivery date will automatically receive a refund. If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value. Original shipping fees are non-refundable.
Returns received after 60 days from delivery date will automatically receive store credit. If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value. Original shipping fees are non-refundable. If you have received a store credit, but would like a refund, please contact email@example.com quoting your order number, and stating that you would like to receive a refund, provided your return is not over 60 days.
Returns received after 90 days from delivery date will not be accepted, with the exception of returns that are in transit within the 90 day return period.
Please note, all sales on clearance items are final. If an item in your order is a clearance item, the product name will be marked with the words ‘Final Clearance’ or 'Clearance'. Returns will not be accepted on any items marked clearance.
In the event your return consists of items purchased with a multiple-buy discount (for example, “buy one get one free”) in order to receive a refund for the purchased item, the purchased item plus the free item must be returned. If you choose to keep the free item, the value of the free item will be deducted from your refund. Refunds will not be issued for items purchased for $0.00.
If store credits or gift cards are used for any order, refunds will be issued to store credit or gift card first. Any remaining balance will be refunded to the payment method used to place the order.
Important things to note:
*All sales on Clearance items are final, and returns will not be accepted on any Clearance items
*If using our pre-paid label to return your order, a $5.95 returns fee will be deducted from the return value
*Original shipping fees are non-refundable