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Security & Privacy

Privacy Policy

EFFECTIVE Date: May, 2019.


Frederick’s of Hollywood Online Store (“we”) operates the Website located at www.Fredericks.com (the
“Website”). We recognize that you care how information about you is used and shared. We have created this
Privacy Policy to inform you of our information collection, use and sharing practices for this Website.
Your privacy is important to us. The Frederick’s of Hollywood Privacy Policy guides how we collect, store, and
use information about our customers and prospects, and it will be periodically assessed against new
technologies, business practices, and our customers’ changing needs. Please be assured that we take your
concerns about privacy seriously, and we intend to take every reasonable effort to protect it.


PLEASE READ THIS PRIVACY POLICY CAREFULLY, AND IF YOU HAVE ANY QUESTIONS, PLEASE FEEL
FREE TO CONTACT US. BY VISITING THE WEBSITE, YOU CONSENT TO THE COLLECTION AND USE OF
YOUR PERSONAL INFORMATION AS OUTLINED IN OUR PRIVACY POLICY.
WHEN DO WE COLLECT INFORMATION?

We may collect information about you anytime you interact with us such as when you (i) access or browse the
Website (either in a logged in or non-logged in state), (ii) order products or services through the Website, (iii)
communicate with us either by e-mail, over the telephone or in any other manner, (iv) elect to participate in any of
our product promotions, and (v) request information about products and services. We may also collect
information from you in our stores or through other marketing materials.


WHAT INFORMATION DO WE COLLECT?

Information we collect is generally of two types—personally identifiable information and non-personally
identifiable information.
Personally identifiable information comprises any information that can help us identify or locate an individual,
including, without limitation, an individual’s name, address, e-mail address, telephone number and credit card
number.
Non-personally identifiable information comprises information that does not by itself identify an individual. This
information generally includes anonymous information about an individual’s use of the Website that includes,
among other things, information concerning date and time of visit, the pages of the Website visited, path through
the Website, IP address, email address, the type of browser and operating system used.


WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:
 To personalize your experience Your information helps us to better respond to your
individual needs. We may send you personalized offers and product recommendations
based on the data we have collected.
 To improve the Website We continually strive to improve the Website offerings based on
the information and feedback we receive from you.
 To improve customer services Your information helps us to more effectively respond to
your customer services requests and support needs.
 To process transactions Your information, whether public or private, will not be sold,
exchanged, transferred, or given to any other company for any reason whatsoever,
without your consent, other than for the express purpose of delivering the purchased
product or service requested.
 To send periodic emails The email address you provide for order processing, will only be
used to send you information and updates pertaining to your order. If you decide to opt-in
to our mailing list, you will receive emails that may include new collections, company
news, updates, related product or service information, etc. Note: If at any time you would
like to unsubscribe from receiving future emails, we include detailed unsubscribe
instructions at the bottom of each email.


HOW DO WE PROTECT YOUR INFORMATION?

We implement a variety of security measures to maintain the safety of your personal information when
you place an order or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure
Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only
to be accessible by those authorized with special access rights to such systems, and are required to
keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will
not be stored on our servers.


DO WE USE COOKIES?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive
through your Web browser (if you allow) that enables the sites or service providers systems to recognize
your browser and capture and remember certain information.
We use cookies to help us remember and process the items in your shopping cart, understand and save
your preferences for future visits and compile aggregate data about site traffic and site interaction so
that we can offer better site experiences and tools in the future. We may contract with third-party service
providers to assist us in better understanding our site visitors. These service providers are not permitted
to use the information collected on our behalf except to help us conduct our business and improve your
experience.
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you
can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies
off, some of our services may not function properly. However, you can still place orders by contacting
our Customer Services team.


DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
This does not include trusted third parties who assist us in operating the Website, conducting our
business, or servicing you, so long as those parties agree to keep this information confidential. We may
also release your information when we believe release is appropriate to comply with the law, enforce our
site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable
visitor information may be provided to other parties for marketing, advertising, or other uses. In the
unlikely event of a sale of some or all of our business, Frederick’s of Hollywood may disclose your
personal information to a purchaser that agrees to abide by the terms and conditions of this privacy
policy.


DETECTING AND PREVENTING FRAUD

In addition to this site collects, uses, and retains certain information about visitors to detect, prevent, and
analyze fraudulent transactions. We share this information with a third party, Sift Science, Inc., that
provides analysis, monitoring, and reports to assist us in preventing and detecting fraudulent
transactions and other activity on the site.
The kinds of fraud-related information that we collect, retain, and share, in addition to how Sift Science
uses and stores such information, are described by the Sift Science Service Privacy Notice. The Sift
Science Service Privacy Notice is available online at https://siftscience.com/service-privacy.html and is
incorporated here as a part of this privacy policy. You should review the Sift Science Service Privacy
Notice carefully, understanding that “Client” refers to Frederick's of Hollywood and that Frederick's of
Hollywood may collect and share all of the kinds of data described by the Sift Science Service Privacy
Notice, including by means of Sift Science’s Application Programming Interface, JavaScript code, and
other means. Statements in the Sift Science Privacy Notice about Sift Science, Inc.’s compliance with
certain national or international privacy frameworks, including the European Union and Swiss “Safe
Harbor” frameworks, apply to Sift Science, and not necessarily to Frederick's of Hollywood. 


THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on the Website
via links to the third party site. These third party sites have separate and independent privacy policies.
We therefore have no responsibility or liability for the content and activities of these linked sites.

Nonetheless, we seek to protect the integrity of the Website and welcome any feedback about these
sites.


CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE

Because we value your privacy we have taken the necessary precautions to be in compliance with the
California Online Privacy Protection Act. We therefore will not distribute your personal information to
outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of the Website may make any changes
to their information at anytime by logging into their control panel and going to the ’Edit Profile’ page.
Under California law, customers of the Website who are residents of California may request certain
information about our disclosure of personal information during the prior calendar year to third parties for
their direct marketing purposes. To make such a request, please write to us at the address shown at the
bottom of this page.


CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we
do not collect any information from anyone under 13 years of age. Our website, products and services
are all directed to people who are at least 13 years old or older.
As a parent or guardian you can request us to remove personal information of your child that was
submitted without your consent or by misrepresenting his or her age. At your request, we will take
reasonable steps to remove such information from our database. All such requests should include the
same user name, password, and email address that your child submitted and should be sent
to support@fredericks.com.


ONLINE PRIVACY POLICY ONLY

This online privacy policy applies only to information collected through the Website and not to
information collected offline.


TERMS AND CONDITIONS

Please visit the Terms and Conditions section of our Website establishing the use, disclaimers, and
limitations of liability governing the use of the Website.


INTEGRITY

During the account sign-in process you can review, change or remove the information you have
submitted. We aim to keep our information about you as accurate as possible and encourage you to
promptly update your information if it changes. You may, at any time, access your information to update,
modify or delete any inaccuracies by accessing your account through the Website. You may also
request us to remove your account information from our databases and we will try to remove as much
information as possible. However, as we generally keep information related to past transactions for our
records, we may not be able to completely remove your information.


CHANGES TO OUR PRIVACY POLICY

We may change our policy at any time by posting a new version of it on the Website. We encourage you
to check the Website regularly for information about revisions to this Privacy Policy. In the event that we
change our Privacy Policy, such changes will affect all of the information we collect after any such
change. If you object to the change to our Privacy Policy, then you must contact us in writing regarding
your objection.


CONTACTING US

If there are any questions regarding this privacy policy you may contact us using the information below.


Email
support@fredericks.com
Or click "Submit a Request" at the top our Help Center

Phone
1 (844)-399-4364
Monday - Friday 7:00 AM - 1:00 PM Pacific
Closed Saturday & Sunday


Mail
Frederick’s of Hollywood Online Store
Attn: Privacy Policy
520 5 th Ave. 20 th Floor NY, NY 10001