Customer Service

Shipping and Returns

How Are Products Shipped?

Orders are shipped via the method chosen at the time the order was placed. Please note that all shipping times are in business days. We currently offer ground shipping for Domestic orders. Ground shipping can range from 4-10 business days.*

You will be notified via email once your order has been shipped. Shipping times can vary based on method chosen and delivery location. 

*Note that there could be a delay in processing your order if we encounter any issues with the billing information provided.

What Is Your Return Policy?

Frederick's of Hollywood will accept returns* for items purchased on the store that are received back to our warehouse within 30 days from delivery date for a refund and 60 days from delivery date for store credit. Returns received after 60 days from delivery date will not be accepted. 

*No returns are allowed on Final Sale items.

All returns must meet the following criteria: unworn, unwashed, all tags must be attached, all accessories must be included, no perfume or other scents, no human or animal hair, no rips or tears, no other signs of being worn all original packaging and hangers must be included.

Please note that shipping charges are non-refundable and all returns are subject to a 15% restocking fee.

How to return an item?

All returns require a valid Return Merchandise Authorization # (RMA). You can request your RMA # and review our complete Return Policy by clicking below:

How will my return be processed?

Once a return arrives at our warehouse it will take us 10 to 14 days to receive, inspect and process. You will be notified via email once your return has been completed.

Rejected returns will be sent back to the shipping address on your original order and clients may be charged a $13 rejection fee.

What Happens If My Shipment Is Refused/Cannot Be Delivered?

Shipped items that are either refused by the customer or cannot be delivered by the carrier, will be returned to Frederick's of Hollywood and the customer will be credited for the product cost and tax, less shipping and handling Customer will be required to place a new order and will be responsible for any associated shipping charges.