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Customer Service

Returns & Exchanges

Return Policy


If you are not satisfied for any reason with any item, we will gladly accept any item back within 60 days of shipment for a refund or exchange. We are unable to process returns or exchanges in our stores for merchandise that was purchased online. We ask for your patience as processing your return may take up to 14 days. Frederick's of Hollywood is not liable for returns received after the 60 day period. All refunds will be granted for the price you paid for the merchandise, excluding the cost of shipping the return back to us, and excluding the original shipping and handling fees you may have incurred.