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Customer Service

Returns & Exchanges

Return/Exchange Instructions


Include the completed Return Form found on the other side of your packing slip. For each item you are returning, indicate one of the reasons for return (listed below) in the Return Code field on the Return Form. Wrap item(s) securely in either our shipping container or one similar and tape closed.

Choose your return option:

Option 1.

UPS Return Service (within the continental United States ONLY) - Your most convenient return option.

Attach the pre-paid, pre-addressed return label from the front of your invoice to your return package. We will deduct $7.95 return postage from your credit or refund. Give your return package to a UPS Driver or use one of the many drop points such as a UPS Store in your area, a UPS Drop Box or anywhere UPS does a scheduled daily pick-up. Want to track your return? - Go to www.ups.com and use the Tracking or Track by Reference Number options. To track by reference you may use your Order Number conveniently located next to your Customer Number on the front of your invoice.
Option 2.
Return on your own – This is the only return option for non-continental US and Canada. Pay for shipping with a shipper/mailer of your choice. (For your protection, we recommend that you obtain a receipt from shipper/mailer and insure your package for the amount of its value.)

Send your return to the following address:

Mail Order Corporation
Returns Department
P.O. Box 2949
Phoenix, AZ 85062-2949

Reasons for Return (write the appropriate number in the Return Code column on the Return Form located on the other side of your packing slip):
  • Too small
  • Too big
  • Received wrong item
  • Received wrong size/color
  • Unlike photo/description
  • Late delivery
  • Defective
  • Poor quality/workmanship
  • Do not like
  • Received damaged