Shopping BagFrederick's Help Section
Privacy and
security are two of the biggest issues facing users of the Internet.
Here at fredericks.com, we understand that - which is why we want to assure everyone who visits our site that we follow the highest industry standards regarding safety, security and personal privacy. Privacy refers to information we obtain about you and the use we make of it in the course of our business. We also have a Privacy Statement that describes how sensitive information is kept safe and secure. If you don't find your concern addressed here, feel free to contact us by e-mail, phone (1-602-760-2111 Monday through Saturday 5:00am AzST to 10:00pm AzST.), or write us at; Frederick's of Hollywood To ensure your peace of mind, and let you know exactly how we do business, here's a guide to our privacy policy: Can someone get my credit card information and run up huge
charges under my name? CAN SOMEONE GET MY CREDIT CARD INFORMATION AND RUN UP HUGE CHARGES UNDER MY NAME? The simple answer is no. For a more detailed explanation see our Security
Statement. WHEN I VISIT YOUR WEB SITE, WHAT INFORMATION DO YOU COLLECT ABOUT ME? At fredericks.com, your privacy and security are two of our highest priorities. We never collect any personal information about you unless you request a service that requires it. Then, we only ask for the specific information that is needed to satisfy your request. Any information you do provide is kept in the strictest confidence. So are all of your transactions on our Web site. The only profile or demographic information used is on an aggregate basis in summary reports. (A summary report, for instance, may state "100,000 people clicked on image_123 and, of those people, 60 percent were between the ages of 18 and 26.") One of the basic principles we've followed in designing this Web site is that we ask for only the information we need to provide the service you've requested. Currently, you will have to provide the information listed below in order to take advantage of the following services:
HOW DOES FREDERICKS.COM KEEP TRACK OF ME AS I MOVE THROUGH YOUR WEB SITE? In the original design for the Web, there was no way for a Web site to know whether one page request was connected to another. For most sites, this is fine. In an information only site, for example, each article is independent of the others. Visitors see what they want, then leave. For fredericks.com and others selling on the Internet, this is a real problem. We want you to be able to select several products before purchasing them. We want the selection process and the checkout process to span more than one page. In other words, we need a way of keeping track of Web site sessions rather than merely page requests. The way fredericks.com deals with this is with a "cookie"
The cookie contains absolutely no personal information about you. It is
completely unique to each session, and changes each time a new session is
created. The sole purpose is to enable us to know that the person who added
the H2O Water Bra to their basket is the same person as the one who wants the
marabou baby doll. DOES FREDERICKS.COM USE COOKIES? A cookie is a small data file that most Web sites write to your computer's hard drive when you visit them. A cookie file can contain information such as a user ID, which the site can use to track which pages on the site you've visited. By themselves, cookies can't be used to identify individuals. fredericks.com uses cookies to help keep track of your preferences so that we can tailor your shopping experience to better suit your needs. We also use cookies to monitor traffic patterns on our site, to let us know whether you've visited our site in the past, and to determine whether you came to our site from a particular Internet link or sponsored advertisement. If you disable the use of cookies on your browser, your access to fredericks.com is not possible. Unless you specifically tell us, we will never know your identity or how to reach you -- even though we assign a cookie to your computer. Alliance partners, sponsors and advertisers on our site have the ability to
assign a different cookie to you, a process that we do not control. Still,
since cookies cannot be used to identify you in any way, advertisers will
never know who you are, unless you tell them, and we will never give them your
personal information. HOW DO I INTERACT WITH FREDERICKS.COM VIA EMAIL? If you would like us to respond to a question or an issue, please visit the Contact Us section of this site located by clicking on the HELP tab. You can email a variety of different departments, based on your question/needs, so we can contact you according to your preferred method. We will use this information only to respond to you. We will not store this information in any structured database, and your message will be kept only in an electronic folder for future reference. We read every message that comes to us. We will try to respond within 24-48
hours of its receipt. We never give out your e-mail address to anyone.
At fredericks.com, we save messages and/or e-mail addresses
from your messages only for a specific reason. We save messages if we think
we'll need to refer to them later when we communicate with you. DO YOU SELL OR SHARE INFORMATION ABOUT ME WITH OTHER COMPANIES? If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. We gather your personal information primarily so we can offer you compelling and easily accessible content. We use "traffic reports" (reports about the Web sites that send people to this site) so that we can choose the best places to reach people who are interested in shopping online. We never share or sell e-mail addresses to anyone. We occasionally make our customer names and postal mailing addresses available to other reputable companies whose products might be of interest to you. If you prefer not to receive these mailings, please copy your catalog mailing label exactly and send to: Mail Preference Service Companies that place advertisements on our site and our alliance partners'
sites may collect information about you when you view or click on their ads.
These companies have their own policies and practices concerning online
privacy. We recommend that you read all advertisers' and alliance partners'
privacy policies, which are found on their sites. AM I GOING TO GET A LOT OF JUNK EMAILS WHEN I USE FREDERICKS.COM? The only way you will receive promotional emails from fredericks.com is if you have signed up as a member of our exclusive Newsletter. When you sign up for the newsletter you will receive a weekly email giving you "member only" benefits such as product discounts, early order privileges for hot new merchandise and sneak peeks at fashions that reflect the newest trends in the intimate apparel industry. You may update or correct information in your neswletter profile at any time (for example, if you change your e-mail address.) You also may unsubscribe from our mailing list by replying to any newsletter e-mail with a blank message. To update your information or to unsubscribe, go to the newsletter signup page. WHAT IF I HAVE ADDITIONAL QUESTIONS ABOUT MY PRIVACY? If you have any questions or comments about this Policy or regarding the
use of customer information, you may contact us by email at privacy@fredericks.com.
We will do our best to respond to your inquiry as quickly and thoroughly as
possible. |
