How do I return/exchange an item?
Returns and Exchanges (within the United States)
Your business is very important to us. If you are not satisfied for any reason with any item, please return it to us within 90 days of shipment for a refund or exchange. Frederick’s of Hollywood is not liable for returns received after 90 days. Refunds will be granted for the price of the merchandise, but exclude the cost of shipping.
For effortless returns, simply use the prepaid return label included with your order. We will deduct $7.95 return postage from your credit or refund. If you wish to make an exchange, simply fill out the reorder form on the reverse side of your packing slip in the section labeled reordered items.
Instructions for Returning Merchandise
Choose your return option:
Want to track your return? - Go to www.ups.com and use the Tracking or Track by Reference Number options. To track by reference you may use your Order Number conveniently located next to your Customer Number on the front of your invoice
Option 2. - Return on your own – This is the only return option for non-continental US and Canada.
Mail Order Corporation
Reasons for Return (write the appropriate number in the Return Code column on the Return Form located on the other side of your packing slip):